How Double Care Adopted Brellium's Data-Driven Feedback to Improve Clinical Quality

“Brellium has been a total game-changer for our team. The automation, insights, and time savings have transformed how we manage compliance and documentation.”

Double Care ABA + Brellium Case Study

Overview

Double Care ABA provides Applied Behavior Analysis (ABA) therapy to children and young adults with autism across New York and New Jersey. To protect reimbursement and maintain high standards of care, Double Care must ensure every session note meets stringent payer documentation requirements.

Challenge

Before Brellium, Double Care relied on manual processes to review hundreds of session notes every day. Their internal Quality Assurance (QA) team struggled to keep pace with the volume of documentation, which created operational bottlenecks and compliance risk.

Key Challenges:

• Manual note reviews consumed countless staff hours
• QA could not deliver timely feedback to providers due to the sheer volume of notes
• Increased risk of payer clawbacks from incomplete or inaccurate documentation

Solution

Double Care implemented Brellium’s AI-powered session note auditing platform to transform their QA workflow.

How Brellium Helped:

• Custom Audit Criteria: Built auditing rules tailored to Double Care’s clinical standards and payer requirements
• Automated Reviews: Automated review of an average of 500 notes per day
• Streamlined Feedback: Delivered personalized, note-specific feedback directly to providers
• Intuitive Platform: Enabled side-by-side comparisons of flagged errors and suggested corrections, making it easy for providers to learn and adjust

Results: 80% Reduction in QA Costs

By automating session note audits with Brellium, Double Care dramatically improved efficiency and compliance.

• Improved Efficiency: Automated auditing now reviews ~500 notes daily, supporting 100% documentation review and compliance
• Enhanced Provider Feedback: Timely, data-driven feedback has helped providers consistently improve the quality and completeness of their notes
• Greater Confidence in Compliance: Clear audit flags and comprehensive reporting have simplified compliance monitoring and reduced the risk of payer clawbacks

With Brellium, Double Care ABA has reduced QA costs by 80% while strengthening documentation quality, provider performance, and payer compliance.