How Headspace Unlocked Clinical Excellence and Scaled Quality Patient Care with AI

“The biggest benefit of Brellium is peace of mind in ensuring high-quality patient care.”

Headspace scales high-quality documentation with Brellium

Headspace, a leading virtual mental health provider delivering psychiatry, therapy, and coaching across all 50 states, needed a better way to ensure consistent, compliant clinical documentation at scale. Manual chart audits—performed twice a year by Medical Director Jon Kole—were slow, labor-intensive, and covered only a fraction of visits, limiting visibility into systemic documentation gaps and diverting clinicians from patient care.

By implementing Brellium, Headspace replaced manual spot-checks with an automated, intelligent audit system that reviews every documented visit. Using Brellium’s customizable rules engine, the team encodes clinical and compliance standards into targeted audit questions—for example:

• If a medication is known to elevate blood pressure, is monitoring or side-effect documentation present?
• If a therapy add-on code is billed, does the note include the required language?
• If a specific diagnosis appears, are any contraindicated medication combinations also documented and addressed?

Brellium continuously scans notes, flags potential issues, and delivers real-time feedback to providers, turning documentation review into an ongoing, supportive quality loop rather than a periodic, manual exercise.

Impact at Headspace

• 100% of charts reviewed: Every visit is automatically audited for completeness and quality.
• 99.2% compliance: Provider adherence to key documentation requirements has risen to 99.2%.
• Real-time coaching: Clinicians receive immediate, note-level feedback on improvement opportunities.
• Improved safety: Potentially risky medication combinations are flagged early, helping reduce the risk of patient harm.
• More time for care: Providers reclaim time previously spent on administrative review and manual corrections.
• Lower administrative stress: Clinicians report reduced documentation burden and greater confidence that their notes meet clinical and compliance standards.

With Brellium, Headspace has turned documentation quality from a periodic, manual chore into a continuous, data-driven process that supports clinicians and strengthens patient safety at scale.